Privacy policy

Last Updated: September 16, 2026

At MRZ Atelier, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our store.

By using the MRZ Atelier website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. ABOUT MRZ ATELIER

Trade Name: MRZ Atelier
Phone Number: 03310430499
Email: mrzatelier.info@gmail.com
Physical Address: MRZ Atelier, Kharota Syedan, Sialkot, Punjab 51310, Pakistan

For any questions or concerns regarding this Privacy Policy or your personal information, please contact us using the information provided above.

2. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us when you:

• Create an account
• Place an order
• Subscribe to our communications
• Contact customer support
• Submit a review or feedback
• Contact us through WhatsApp, email, social media, or other communication channels
• Participate in promotions, surveys, or other activities offered by MRZ Atelier

The information we may collect can include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Payment-related information required to process your order
• Customer account information
• Reviews, feedback, and messages
• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Website interaction information
• Referring website or source
• Date and time of visits
• Approximate location information derived from technical data

3. HOW WE USE YOUR INFORMATION

MRZ Atelier may use your personal information for the following purposes:

• To process and fulfill your orders
• To arrange delivery of purchased products
• To process payments
• To communicate with you regarding your orders
• To provide customer support
• To respond to questions, requests, or complaints
• To manage customer accounts
• To improve our website, products, and services
• To personalize your shopping experience
• To understand customer preferences and website usage
• To detect and prevent fraud, abuse, and unauthorized activity
• To maintain the security of our website and services
• To send order confirmations and other transactional communications
• To send promotional communications where permitted and where you have provided the required consent
• To conduct marketing and advertising activities
• To analyze website performance and business trends
• To comply with applicable laws and legal requirements

4. COOKIES AND SIMILAR TECHNOLOGIES

MRZ Atelier may use cookies, pixels, and similar technologies to improve your experience on our website.

Cookies may help us:

• Keep products in your shopping cart
• Remember preferences
• Maintain website functionality
• Understand website traffic and usage
• Improve website performance
• Measure marketing and advertising effectiveness
• Provide relevant content and advertising where applicable

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. PAYMENT INFORMATION

When you place an order with MRZ Atelier, your payment information may be processed through the payment methods and payment service providers available at checkout.

Where payment information is processed directly by a third-party payment provider, MRZ Atelier does not need to store your complete payment card information.

Payment providers may collect and process your information according to their own privacy policies and terms.

6. SHOPIFY

MRZ Atelier uses Shopify to operate our online store and provide e-commerce services.

Shopify and its service providers may process personal information in connection with the operation of our store, including activities related to shopping, checkout, payments, security, and other store functionality.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

7. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

• Shopify and its service providers
• Payment processors
• Shipping and delivery companies
• Order fulfillment providers
• Website and technology service providers
• Analytics providers
• Marketing and advertising platforms
• Customer service and communication platforms
• Fraud prevention and security providers
• Professional advisers where necessary
• Government authorities or law enforcement agencies where required by law

We do not sell your personal information as a standalone product.

Third-party service providers may process your information according to their own privacy policies and applicable contractual or legal requirements.

8. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications or otherwise provide the required consent, MRZ Atelier may contact you about:

• New products
• Beauty and personal care products
• Special offers
• Discounts
• Promotions
• Product launches
• Store updates
• Relevant MRZ Atelier news and content

You may unsubscribe from promotional emails or messages at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that transactional communications, such as order confirmations, payment notifications, and shipping updates, may still be sent when necessary to complete your order or provide requested services.

9. WHATSAPP AND SOCIAL MEDIA

If you contact MRZ Atelier through WhatsApp, Facebook, Instagram, or another social media platform, we may receive information that you choose to provide through that platform.

We may use this information to:

• Respond to your questions
• Provide customer support
• Discuss orders
• Provide product information
• Respond to inquiries

Your use of third-party social media and communication platforms is also subject to their respective privacy policies and terms.

10. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining transaction and business records
• Preventing fraud
• Resolving disputes
• Complying with legal, tax, accounting, and regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Request information about how your personal information is collected and used

These rights may vary depending on applicable laws and may be subject to certain legal exceptions.

To make a privacy-related request, please contact us:

Email: mrzatelier.info@gmail.com
Phone: 03310430499

We may need to verify your identity before completing certain requests.

13. CHILDREN'S PRIVACY

MRZ Atelier does not intentionally direct its website or services toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

14. INTERNATIONAL DATA TRANSFERS

MRZ Atelier uses online platforms and third-party service providers that may process or store personal information in countries other than Pakistan.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable privacy requirements.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

MRZ Atelier is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies and terms of any third-party service before providing personal information to them.

16. CHANGES TO THIS PRIVACY POLICY

MRZ Atelier may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the way MRZ Atelier handles your personal information, please contact us:

MRZ Atelier

Trade Name: MRZ Atelier
Phone Number: 03310430499
Email: mrzatelier.info@gmail.com
Physical Address: MRZ Atelier, Kharota Syedan, Sialkot, Punjab 51310, Pakistan

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