Shipping policy

SHIPPING POLICY

Last Updated: September 16, 2026

At MRZ Atelier, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains our delivery timelines, shipping procedures, and important delivery conditions.

1. STORE INFORMATION

Trade Name: MRZ Atelier
Phone Number: 03310430499
Email: mrzatelier.info@gmail.com
Physical Address: MRZ Atelier, Kharota Syedan, Sialkot, Punjab 51310, Pakistan

2. SHIPPING AREAS

MRZ Atelier currently delivers orders within Pakistan, including:

• Sialkot
• Other cities in Punjab
• Other provinces of Pakistan
• Other serviceable areas covered by our delivery partners

Delivery availability may depend on the location and the service coverage of the courier company.

3. DELIVERY TIMEFRAMES

Delivery times depend on the destination of your order.

Same City Delivery:

Orders delivered within Sialkot may arrive within:

24–48 hours

Other Cities and Provinces:

Orders delivered to other cities and provinces of Pakistan may arrive within:

3–5 business days

Delivery timelines are estimates and may vary depending on order processing, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

4. ORDER PROCESSING

Orders are generally processed after they are successfully placed and verified.

We may contact you by phone, email, WhatsApp, or another available communication method to confirm your order or delivery details.

Order processing may take additional time during:

• Sales and promotional campaigns
• Public holidays
• High order volumes
• Unexpected operational delays
• Address or contact information verification

5. SHIPPING CONFIRMATION

Once your order has been dispatched, we may provide you with shipping or tracking information where available.

You may use the provided tracking details to check the status of your shipment through the applicable courier service.

6. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Active phone number
• Complete delivery address
• City
• Province
• Postal code, where applicable
• Any helpful landmark or delivery instructions

MRZ Atelier will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer.

7. COURIER DELAYS

Although we work to meet the estimated delivery timelines, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• High delivery volumes
• Incorrect or incomplete addresses
• Security or access restrictions
• Natural disasters
• Road closures
• Unforeseen circumstances
• Other events beyond our reasonable control

If your order is delayed, please contact us so that we can assist you in checking the delivery status.

8. FAILED DELIVERY ATTEMPTS

If a courier company is unable to deliver your order because:

• The customer is unavailable
• The phone number is unreachable
• The address is incorrect or incomplete
• The customer refuses to receive the order
• The customer does not respond to the courier

the order may be returned to MRZ Atelier.

Additional delivery charges may apply if the customer requests a re-delivery, subject to courier availability and our approval.

9. CASH ON DELIVERY

If Cash on Delivery is available at checkout, customers must ensure that they are available to receive the order and pay the applicable amount upon delivery.

Customers should not place an order if they do not intend to receive it.

Repeated refusal of Cash on Delivery orders may result in restrictions on future orders or the removal of Cash on Delivery as a payment option.

10. INSPECTION AT DELIVERY

Customers are encouraged to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, customers should:

• Take photographs of the package before opening it, where possible.
• Inform the delivery person or courier service.
• Contact MRZ Atelier as soon as possible.

Any damage, defect, or incorrect product issue should be reported according to our Refund and Return Policy.

11. ELECTRONICS PRODUCTS

MRZ Atelier does not accept returns, refunds, or exchanges for electronics products due to change of mind, personal preference, compatibility issues, or incorrect purchasing decisions.

Customers should carefully review the product description, specifications, compatibility information, and features before placing an order for an electronics product.

No return or exchange will be provided for electronics products unless:

• The product arrives damaged or defective.
• The wrong product was supplied by MRZ Atelier.
• The issue is covered by a written warranty provided with the product.
• A return, refund, or other remedy is required under applicable law.

Any approved claim concerning an electronics product may require photographs, videos, packaging details, order information, and other evidence for verification.

12. BEAUTY AND PERSONAL CARE PRODUCTS

For hygiene and safety reasons, opened or used beauty and personal care products may not be eligible for return or exchange.

Customers should review our Refund and Return Policy for complete information about eligible returns and applicable conditions.

13. SHIPPING CHARGES

Any applicable shipping charges will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

• Delivery location
• Order size or weight
• Courier service
• Delivery method
• Promotional offers
• Other applicable delivery conditions

14. CHANGES TO SHIPPING INFORMATION

MRZ Atelier may update this Shipping Policy from time to time to reflect changes in courier services, delivery areas, processing procedures, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date.

15. CONTACT US

If you have questions about shipping, delivery timelines, tracking, or an existing order, please contact us:

MRZ Atelier

Trade Name: MRZ Atelier
Phone Number: 03310430499
Email: mrzatelier.info@gmail.com
Physical Address: MRZ Atelier, Kharota Syedan, Sialkot, Punjab 51310, Pakistan

Be Your Own Luxury.